Frequently Asked Questions
Do you charge any additional fees at checkout?
No, we do not charge hidden fees. However, if you are using a non-USD payment method, your bank may apply exchange or transaction fees.
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How long does it take to receive my order?
Orders typically arrive within 6–14 business days, including processing and delivery time.
View Our Shipping Policy
When will my order be processed?
Orders placed before 17:00PM (GMT-5), Monday to Friday are processed the same day. Orders placed after will be processed the next business day.
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How do I request a return or exchange?
Contact us at info@zaanvi.com to initiate a return or exchange. Once approved, you'll receive a return label to download and print.
View Our Return and Refund Policy
Is there a restocking fee for returns?
No, we do not charge any restocking fees.
View Our Return and Refund Policy